Front Office Specialist Bilingual Newark, NJ

Concentra; Newark (NJ); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

401(k) Match

Medical/Vision/Dental Plans

Life Insurance/Disability

Paid Time Off

Referral Program

Job summary

Concentra, located in Newark, NJ, seeks a Patient Service Specialist to greet patients, manage front desk duties, and coordinate administrative tasks in a fast-paced healthcare environment.

You will handle patient check-in/check-out, explain forms, and maintain courteous communication with patients while ensuring privacy and accuracy of records.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in a customer service environment.
• Proficient PC, word processing, and data entry.
• Excellent customer service and communication skills.
• Fluency in English and Spanish preferred.

Responsibilities

• Greet patients and visitors and manage check-in/check-out.
• Explain forms and ensure proper completion.
• Answer calls and direct to appropriate staff.
• Maintain inventory of office supplies.
• Follow HIPAA guidelines and safety rules.

Skills

Customer service

Data entry

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Word

MS Excel

Job description

Concentra

Job Category

Overview

Description

Overview: Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Concentra, one of the largest health care companies in the nation, has an opening for a Patient Service Specialist. Working in the front office is one of the most important roles in our company. You are the face of Concentra to our communities. We will rely on your ability to maintain a calm, friendly and welcoming demeanor under just about any circumstances. Concentra offers limitless growth opportunities so you can continue to build your career in the health care field. You will receive hands-on training and gain valuable experience caring for patients every day. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience.

Responsibilities: As a front desk receptionist, you are the first and last point of contact to our patients, you will ensure patients feel comfortable during their visit, multitasking between greeting patients and managing a variety of administrative assistant duties. THE DETAILS

• Patient Service Representatives greets patients and visitors, communicates wait times and directs them accordingly.
• Obtains authorization as needed to process patients for services needed.
• Checks patients in appropriate patient management system in accordance with client company protocols.
• Explains all required forms to patients and ensures proper completion of all paperwork.
• Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly.
• Checks out patients in appropriate patient management system according to procedure and distributes records according to the Employer’s protocols.
• Files paperwork, medical records and correspondence according to defined company procedure.
• Maintains inventory of office supplies and printed forms.
• Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms.
• Follows HIPAA guidelines and safety rules
• Attends center staff meetings and participates in ongoing training as a Medical Front Office Assistant
• Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required.
• Assists Center Administrator in managing daily front desk administrative functions.
• Complete understanding and ability to perform in all aspects of front office operations
• Performs receptionist duties to achieve or exceed established service standards
• Assists in maintaining a neat, clean and orderly appearance throughout the facility

Qualifications:JOB REQUIREMENTS:

• High school graduate or equivalent
• One year of experience in customer service environment preferred
• Demonstrated Intermediate knowledge of PCs, word processing, and data entry
• Demonstrated excellent customer service and communication skills
• Prefer applicants who are conversationally fluent, can read and write in both English and Spanish

WORK ENVIRONMENT AND CONDITIONS:

• Fast paced, deadline-oriented office environment

Additional Data: BENEFITS SUMMARY:

• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off
• Colleague Referral Bonus Program

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Concentra is an Equal Opportunity Employer, including disability/veterans