Patient Services & Front Desk Associate

Anna Jaques Hospital; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a receptionist to support ambulatory care operations. The role requires greeting patients, registering demographics, scheduling appointments, and coordinating referrals and payments.

Clicking with a service-oriented mindset, the candidate will handle translation needs in Spanish when required and maintain a calm, welcoming front desk environment in a fast-paced setting.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors with courtesy, respect and privacy.
• Registers patients and verifies demographic information per APG policies.
• Schedules, reschedules and cancels appointments to accommodate needs.
• Obtains referrals and collects co-pays.
• Maintains a clean, welcoming reception area and coordinates translation services as needed.

Skills

Customer service

Written communications

Oral communications

Microsoft Office

Data entry / registration

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a receptionist to support ambulatory care operations. The role requires greeting patients, registering demographics, scheduling appointments, and coordinating referrals and payments.

Clicking with a service-oriented mindset, the candidate will handle translation needs in Spanish when required and maintain a calm, welcoming front desk environment in a fast-paced setting.