Patient Services Front Desk Associate

Midwest Vision Partners, LLC; Metamora Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Robust benefits: medical, dental, life

Disability insurance (short- and long‑

term

Generous PTO and company holidays

401(k) with company match

People-focused culture

Job summary

Midwest Vision Partners is seeking a Front Desk/Receptionist to greet patients in a professional manner and manage front-desk operations in our Michigan clinic. You will verify insurance data, register patients, collect co-pays, and coordinate with providers and clinical staff to maintain a smooth patient flow.

The role involves scheduling, updating medical records, and handling routine clerical duties with a focus on accuracy and patient experience.

Qualifications

• High school diploma or GED.
• Strong verbal and written communication skills.
• Telephone operator or high call volume experience (desirable).
• Entry Level (desirable).

Responsibilities

• Greet patients as they arrive and leave in a friendly and professional manner.
• Enter/update/verify insurance information and patient demographics in medical systems.
• Complete patient registration by reviewing accounts and collecting missing information.
• Prepare paperwork for patient visits.
• Verify benefits and collect co-pays/deductibles/co-insurance as needed; resolve account questions or disputes.
• Monitor patient flow and adjust workflows; inform clinical staff of changes.
• Act as liaison between patients, guests, back office staff and providers.
• Reconcile cash against daily reports and schedules.
• Schedule and confirm patient appointments.
• Create, file, and update patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Check out patients with correct co-pays and balances; update records as needed.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Job description

Midwest Vision Partners is seeking a Front Desk/Receptionist to greet patients in a professional manner and manage front-desk operations in our Michigan clinic. You will verify insurance data, register patients, collect co-pays, and coordinate with providers and clinical staff to maintain a smooth patient flow.

The role involves scheduling, updating medical records, and handling routine clerical duties with a focus on accuracy and patient experience.