Front Desk & Patient Services Specialist

Midwest Vision Partners, LLC; Toledo (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Midwest Vision Partners is seeking a Front Desk/Receptionist for our Toledo clinic to greet patients and manage check-in. You will verify insurance, process copays, and register patients in billing systems while supporting scheduling inquiries and coordinating with clinical staff.

The role requires strong communication skills, attention to detail, and the ability to handle high patient flow with professionalism.

Qualifications

• High school diploma or GED is required.
• Strong verbal and written communication skills.
• Telephone operator or high call volume experience is desirable.
• Proficient in PSR I duties and at least 1 year of experience.

Responsibilities

• Greet patients as they arrive and depart in a friendly, professional manner.
• Enter/update/verify insurance information and patient demographics; use medical software.
• Complete patient registration by verifying documents and gathering missing data.
• Prepare paperwork for patient visits and verify benefits/eligibility when needed.
• Collect co-pays, deductibles, and co-insurance; address account questions and disputes.
• Schedule and confirm appointments; act as liaison between patients and staff.
• Reconcile cash against daily receipts; maintain front desk and waiting area.
• Perform clerical tasks and ensure accurate medical records updates.

Skills

Strong communication

Telephone handling

Customer service

Medical front desk skills

Education

High school diploma or GED

Tools

Medical software

Job description

Midwest Vision Partners is seeking a Front Desk/Receptionist for our Toledo clinic to greet patients and manage check-in. You will verify insurance, process copays, and register patients in billing systems while supporting scheduling inquiries and coordinating with clinical staff.

The role requires strong communication skills, attention to detail, and the ability to handle high patient flow with professionalism.