Patient Services Floater: Multi-Site Care Ambassador

DAP Health; El Cajon (CA); On-site; USD 38,000 - 48,000; Full time

Job summary

DAP Health is seeking a Patient Services Representative Floater to provide exceptional front-office support across multiple clinics in San Diego County. You will greet patients, register visitors, verify insurance, and schedule appointments while ensuring HIPAA-compliant service.

The role requires traveling between sites and assisting with patient communications via MyChart and in person. A friendly, bilingual (Spanish/English) approach is preferred to serve diverse communities effectively.

Qualifications

• Requires strong customer service skills in a medical setting.
• Knowledge of HIPAA privacy and security requirements.
• Proficiency with MS Office and electronic health records.
• Experience using MyChart or similar patient portals is a plus.

Responsibilities

• Greet and assist patients at check-in and check-out with a welcoming, patient-centered approach.
• Register new patients and update demographics and insurance information.
• Verify insurance and coordinate with Care coordinators as needed.
• Schedule appointments, handle no-shows, and respond to MyChart messages.
• Assist patients with using MyChart and other patient portals.
• Travel between DAP Health clinic sites to support operations as needed.

Skills

Customer service

HIPAA compliance

MS Office

EHR systems

Effective communication

Bilingual Spanish/English

Education

High school diploma or equivalent

Tools

MyChart

EHR software

Job description

DAP Health is seeking a Patient Services Representative Floater to provide exceptional front-office support across multiple clinics in San Diego County. You will greet patients, register visitors, verify insurance, and schedule appointments while ensuring HIPAA-compliant service.

The role requires traveling between sites and assisting with patient communications via MyChart and in person. A friendly, bilingual (Spanish/English) approach is preferred to serve diverse communities effectively.