Floating Patient Services Specialist

Neighborhood Healthcare; Temecula (CA); On-site; USD 48,000 - 67,000; Full time

Job summary

Neighborhood Healthcare seeks a Float Patient Services Representative to provide front office support across Temecula, Hemet, Menifee, and Temecula Parkway clinics. You will be the first contact for patients, coordinating appointments and registrations while adapting to site-specific workflows.

Responsibilities include handling phone calls, reminders, insurance verification, and payment processing. A valid CA driver's license and a friendly, professional demeanor are required.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required; healthcare experience preferred.
• Experience with electronic medical records and multi-line phone systems preferred.

Responsibilities

• Serve as first point of contact for patients, visitors and calls.
• Schedule, reschedule, and confirm patient appointments.
• Coordinate scheduling with providers and teams to ensure clinic flow.
• Verify demographics and insurance information; assist with patient registrations.
• Maintain accurate scheduling workflows and updates across sites.
• Support clinics with staffing shortages to sustain patient access.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School Diploma or GED

Tools

Electronic Medical Records

Multi-line phone system

Job description

Neighborhood Healthcare seeks a Float Patient Services Representative to provide front office support across Temecula, Hemet, Menifee, and Temecula Parkway clinics. You will be the first contact for patients, coordinating appointments and registrations while adapting to site-specific workflows.

Responsibilities include handling phone calls, reminders, insurance verification, and payment processing. A valid CA driver's license and a friendly, professional demeanor are required.