Patient Services & Financial Counseling Coordinator

Baptist Memorial Health Care; Huntingdon (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care is seeking a Coordinator-Customer Service to serve as the first point of contact for patients and visitors within a physician practice. The role includes administrative tasks, coordinating office activities, and assisting with financial counseling and appointment scheduling to ensure a smooth clinic experience.

Responsibilities include verifying insurance, billing support, data entry in the practice management system, and maintaining confidentiality while delivering

Qualifications

• One year of experience in a physician practice or clinic.
• Collegiate or medical trade completion; Associates Degree.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles and workman's compensation protocols.
• Promotes customer satisfaction with professional communication.
• Follows corporate policies and clinic procedures.
• Answers phones and directs messages to maintain workflow.
• Calls patients to obtain payment or arrange financial plans.
• Schedules appointments and enters data into the practice management system.
• Maintains organized files and confidentiality; supports efficient workflow.
• Coordinates resources to input accurate demographic and medical data.

Skills

Excellent customer relations

Medical terminology

Communications skills

Phone etiquette

Problem solving

Education

Associates Degree

Collegiate or medical trade completion

Tools

Windows applications

Practice management system

Job description

Baptist Memorial Health Care is seeking a Coordinator-Customer Service to serve as the first point of contact for patients and visitors within a physician practice. The role includes administrative tasks, coordinating office activities, and assisting with financial counseling and appointment scheduling to ensure a smooth clinic experience.

Responsibilities include verifying insurance, billing support, data entry in the practice management system, and maintaining confidentiality while delivering