Patient Experience Coordinator

Baptist Memorial Health Care; Columbus (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Baptist Memorial Health Care in Columbus, MS, is seeking a Coordinator-Customer Service to act as the first point of contact for patients and visitors, handling a range of clerical and billing tasks to ensure a smooth clinic experience.

The role involves coordinating practice office activities, assisting with insurance verification and billing, making appointments and reminders, and maintaining professional relationships with patients insurers.

Qualifications

• One year of experience in a physician practice or clinic.
• Knowledge of medical terminology.
• Experience with insurance verification and charge entry.
• Excellent customer relations skills.
• Familiarity with insurance co-pays and deductibles.
• Basic knowledge of Windows applications.
• Ability to schedule appointments and manage records.
• Adherence to confidentiality and office procedures.

Responsibilities

• Serve as the primary point of contact for patients and visitors.
• Coordinate office activities of the physician practice.
• Verify insurance and collect co-pays and balances.
• Schedule appointments and send appointment reminders.
• Handle pre-certifications and communicate with insurers.
• Maintain accurate data in the practice management system.
• Promote professional and courteous patient service.

Skills

Customer relations

Communication skills

Medical terminology

Insurance verification

Charge entry

Windows OS

Tools

Windows OS

Job description

Baptist Memorial Health Care in Columbus, MS, is seeking a Coordinator-Customer Service to act as the first point of contact for patients and visitors, handling a range of clerical and billing tasks to ensure a smooth clinic experience.

The role involves coordinating practice office activities, assisting with insurance verification and billing, making appointments and reminders, and maintaining professional relationships with patients insurers.