Medical Customer Support & Education Specialist

Lincare Holdings Inc.; Springfield (OR); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Lincare Holdings Inc. is seeking a customer service professional to communicate with customers, answer questions, and support ongoing product/service needs while ensuring compliance with physician direction. The role focuses on listening to customers via calls, assessing needs, and guiding them to appropriate solutions.

You will document interactions, update records, and process orders in our computerized systems, contributing to accurate demographics and timely service delivery.

Mansioni

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Descrizione del lavoro

Lincare Holdings Inc. is seeking a customer service professional to communicate with customers, answer questions, and support ongoing product/service needs while ensuring compliance with physician direction. The role focuses on listening to customers via calls, assessing needs, and guiding them to appropriate solutions.

You will document interactions, update records, and process orders in our computerized systems, contributing to accurate demographics and timely service delivery.