Patient Services Desk Operations Specialist

Mayo Clinic International; Phoenix (AZ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical options

Dental options

Vision plan

HSA/FSAs

Retirement package

Job summary

Mayo Clinic in Phoenix, AZ is seeking an administrative professional to support patient visits by coordinating appointment schedules and assisting the health care team. You will verify patient demographics and insurance information, communicate scheduling changes, and handle related administrative duties.

The role requires a high school diploma or GED and at least one year of customer service experience; an Associate's degree and healthcare coursework are preferred.

Qualifications

• High school diploma or GED and one year of customer service experience required, such as administrative, appointment scheduler or retail/service industry.
• Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist).
• Exposure to electronic health records preferred. Ability to multitask, stay organized, and communicate clearly in person and via phone/computer.

Responsibilities

• Facilitates patient visits and supports the health care provider by coordinating appointment schedules and daily activities.
• Collects and verifies patient demographics and medical insurance information; informs patients of scheduling delays or changes.
• Performs related duties such as ABN forms processing, insurance verification, and patient appointment communications; navigates multiple electronic applications.

Skills

Customer service

Windows skills

Medical terminology

Communication skills

Education

High school diploma

Associate's degree preferred

Medical Terminology course

Healthcare related coursework

Job description

Mayo Clinic in Phoenix, AZ is seeking an administrative professional to support patient visits by coordinating appointment schedules and assisting the health care team. You will verify patient demographics and insurance information, communicate scheduling changes, and handle related administrative duties.

The role requires a high school diploma or GED and at least one year of customer service experience; an Associate's degree and healthcare coursework are preferred.