Patient Experience & Scheduling Specialist

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical plan options

Delta Dental

Vision plan

Pre-Tax Savings

Retirement package

Job summary

Mayo Clinic in Rochester, MN is seeking a Service Specialist- Operations to act as an ambassador for the practice, handling patient inquiries by phone, website, email and in person, promoting services and supporting scheduling and registration.

The role includes on-call rotation, coordinating resources, and ensuring a positive patient experience. Prior Mayo Clinic experience is preferred, with strong Microsoft Office skills and attention to detail.

Qualifications

• Associate degree with 3 years of customer service experience, or college diploma with 4 years.
• Strong written and verbal communication; attention to detail.
• Experience with scheduling, registration systems, and CRM is desirable.

Responsibilities

• Respond to patient inquiries and promote services.
• Schedule appointments and handle registration, check-in/out.
• Assist with on-call rotation and resolve operational issues.

Skills

Customer service

Multitasking

Communication skills

Arabic language

Office software

Education

Associate degree

College diploma

Tools

Microsoft Word

Microsoft Excel

CRM system

Job description

Mayo Clinic in Rochester, MN is seeking a Service Specialist- Operations to act as an ambassador for the practice, handling patient inquiries by phone, website, email and in person, promoting services and supporting scheduling and registration.

The role includes on-call rotation, coordinating resources, and ensuring a positive patient experience. Prior Mayo Clinic experience is preferred, with strong Microsoft Office skills and attention to detail.