Patient Care Desk Ops: Flexible Schedule

Mayo Clinic; Rochester (MN); On-site; USD 26,000 - 40,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks a Desk Operations Specialist to facilitate patient visits and support the health care team by coordinating appointment schedules and preparing patients for exams.

The role requires excellent customer service, effective communication, and the ability to navigate multiple electronic systems and devices, including kiosks and tablets. Flexibility for cross-coverage and travel may be needed.

Qualifications

• Excellent customer service and conflict de-escalation skills.
• Ability to navigate multiple electronic applications and devices and assist patients in using kiosks.
• Ability to greet patients, verify appointments, and support access/navigation workflows.

Responsibilities

• Coordinate complex appointment schedules and daily activities of care providers.
• Prepare patients and gather pre-exam information.
• Verify demographics and insurance information; inform patients of delays or changes.

Skills

Customer service

Communication

Conflict resolution

EHR navigation

Multi-tasking

Patient assistance

Tools

EHR software

iPad/tablet usage

Kiosks

Job description

Mayo Clinic in Rochester, MN seeks a Desk Operations Specialist to facilitate patient visits and support the health care team by coordinating appointment schedules and preparing patients for exams.

The role requires excellent customer service, effective communication, and the ability to navigate multiple electronic systems and devices, including kiosks and tablets. Flexibility for cross-coverage and travel may be needed.