Patient Services Coordinator — Surgical Clinic

OneOncology, LLC; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

The Surgical Clinic (TSC) is seeking a Patient Services Coordinator to support registration, scheduling, and patient intake across multiple clinics in Middle Tennessee. You will verify demographics and insurance, collect co-pays, and manage appointments while ensuring smooth patient flow and accurate data entry in the EMR.

You will provide courteous front-desk service, assist with patient portal access, and maintain HIPAA-compliant records.

Qualifications

• High school diploma or GED required.
• 2+ years of professional office experience with customer service.
• EMR experience preferred or within 90 days.

Responsibilities

• Provide excellent customer service to patients, referring physicians, and all callers to the clinic.
• Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately.
• Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area.
• Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits.
• Verify patient demographics and insurance; obtain referrals and authorizations prior to visits.
• Schedule and manage appointments for multiple physicians, including internal and external referrals.
• Track patient movement in the EMR to ensure continuity of care and prevent missed encounters.
• Prepare the EMR for upcoming provider visits, including importing necessary records and documentation.
• Ensure proper documentation and follow-up for canceled or missed appointments.
• Conduct patient check-in and check-out procedures in accordance with clinic policies.
• Assist patients with registration and engagement through the Patient Portal.
• Maintain patient records and process medical record requests in compliance with HIPAA guidelines.

Skills

Verbal communication

Written communication

Organization

Customer service

Education

High school diploma or GED

Tools

MS Office

EMR systems

Job description

The Surgical Clinic (TSC) is seeking a Patient Services Coordinator to support registration, scheduling, and patient intake across multiple clinics in Middle Tennessee. You will verify demographics and insurance, collect co-pays, and manage appointments while ensuring smooth patient flow and accurate data entry in the EMR.

You will provide courteous front-desk service, assist with patient portal access, and maintain HIPAA-compliant records.