Patient Services Coordinator Senior/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 26,000 - 41,000; Full time

Job summary

University of Kentucky in Lexington, KY, is seeking a staff-level administrator to supervise registration and scheduling, ensuring smooth clinic operations and a positive patient experience. The role involves coordinating multiple front-office tasks and supporting clinical staff.

The position emphasizes leadership, customer service excellence, and daily supervision of front desk operations within the Cancer Clinic Services department.

Qualifications

• Experience with patient registration systems in a clinical environment.
• Proficiency in MS Office, Excel, and EPIC.
• Associate degree or equivalent experience in healthcare administration.

Responsibilities

• Supervise registration and scheduling coordination staff.
• Help assess, plan and implement clinic operations to optimize patient experience.
• Provide administrative and clinical support with focus on customer service and a positive patient experience.

Skills

MS Office

Excel

EPIC

Education

Associate degree (AA)

Job description

Requisition Number

Requisition Number RE56058

Working Title

Department Name

Department Name M3030:Cancer Clinic Services

Work Location

Work Location Lexington, KY

Grade Level 08

Salary Range

Salary Range $19.00-30.09/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

AA

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The ability to lift, carry, push, and pull 50-100 pounds on a daily basis; as well as stand, walk and sit for long periods of time. The conditions of work may involve exposure to communicable diseases and injury from intractable patients or sharp instruments.

Shift

Mostly Monday-Friday days, other shifts as assigned. May require some holidays.

Job Summary

This position is critical to ensure efficient clinic operations for onsite and integrated clinics and associated outreach.
Will be responsible for supervision of all registration and scheduling coordination staff. Work with all staff to assess, plan and implement clinic operations to ensure optimum patient experience. This position will provide administrative and clinical support while focusing on customer service and a positive patient experience. This position will have direct reports.

Skills / Knowledge / Abilities

MS office, Excel, EPIC

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? Yes

Preferred Education/Experience

Associate’s degree or equivalent experience. Experience with medical front office tasks such as registration, scheduling, and customer service. Leadership or supervision experience is preferred but not required.

Deadline to Apply

Deadline to Apply 10/18/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please choose the answer that best describes your years of paid, full-time work experience with patient registration systems in a clinical environment.
  • None
  • More than 0, up through 1 year
  • More than 1, up through 3 years
  • More than 3, up through 5 years
  • More than 5 years
• * Please indicate your years of full-time, paid employment experience working with insurance precertifications.
  • None
  • More than 0, less than 1 year
  • More than 1, less than 2 years
  • More than 2, less than 3 years
  • More than 3 years
• * Please describe your computer experience in a healthcare setting with scheduling, obtaining authorizations and electronic medical records.

  (Open Ended Question)

• * Describe how you manage multiple priorities during a workday when those priorities frequently change.

  (Open Ended Question)

• * How many years of paid work experience do you have in a customer service position?
  • None
  • More than 0, through 1 year
  • More than 1, through 3 years
  • More than 3, through 5 years
  • More than 5 years