Patient Relations Assistant/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University of Kentucky is seeking a Patient Relations Assistant to support a welcoming patient experience. You will greet patients, handle registration, verify insurance, process cash, and prepare medical records.

Responsibilities include scheduling appointments, obtaining new patient records, and communicating information with patients by phone and in person. You will help improve attendance and support clinic initiatives while upholding confidentiality and standards.

Qualifications

• Extensive customer service experience and ability to communicate calmly in stressful situations.
• Strong attention to detail and accuracy in data handling.
• Teamwork mindset and cooperative approach to tasks.
• Proficient data entry skills and respect for confidentiality.
• Ability to prioritize tasks and work across multiple systems.

Responsibilities

• Greet patients and register them for visits.
• Verify insurance information and handle cash transactions.
• Prepare and organize medical records for visits and referrals.
• Schedule patient appointments and obtain new patient records.
• Communicate information with patients by phone and in person.
• Answer incoming calls and direct inquiries appropriately.

Skills

Customer service

Communication

Data entry

Confidentiality

Attention to detail

Teamwork

Multitasking

Job description

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.
The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

3.5 years of experience required

Deadline to Apply

Deadline to Apply 10/15/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate your years of paid work experience with patient registration.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please indicate your years of paid work experience with appointment scheduling.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please describe a time when you when out of your way to provide excellent customer service.

  (Open Ended Question)