Patient Services Coordinator/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 36,000 - 56,000; Full time

Job summary

University of Kentucky Turfland off-campus clinic seeks a Patient Services Coordinator to manage patient flow, gather medical records, scan documents, coordinate referrals, and schedule multiple appointments. Strong team collaboration and healthcare customer service experience are valued.

The role requires basic medical terminology knowledge and excellent communication to support diverse patients in a fast-paced environment.

Qualifications

• HSD diploma or equivalent is required.
• Experience in healthcare customer service is preferred.
• Strong interpersonal communication skills and ability to work in a multidisciplinary team.

Responsibilities

• Coordinate patient services including gathering medical records and referrals.
• Schedule multiple appointments and answer phone calls.
• Assist with scanning and routing information to appropriate departments.

Skills

Customer service

Interpersonal communication

Scheduling

Medical terminology

Care coordination

Education

HS

Job description

Working Title Patient Services Coordinator - Turfland Sports Medicine Clinic

Department Name

Department Name MG100: Physician Based Clinics

Work Location

Work Location Lexington, KY

Grade Level 07

Salary Range

Salary Range $17.50-27.31/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

HS

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Day shift.

Job Summary

This position is located off-campus in Lexington, KY at UKHC Turfland.
This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls.
The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Prefer at least 6 months of customer service, medical office, or care coordination experience.

Deadline to Apply

Deadline to Apply 10/15/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

• * Are you aware that this position is located in Nicholasville, KY?
  • Yes
  • No
• * How many years of paid work experience do you have in customer service?
  • None
  • Some, but less than 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years
• * How many years of paid work experience do you have in scheduling patient services or procedures?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years up through 5 years
  • More than 5 years