Patient Clerical Assistant/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

University of Kentucky is seeking a Patient Clerical Assistant to support patient care delivery by processing physician orders, maintaining records, and providing excellent customer service. The role involves independent work, liaising with patients and departments, and handling requests for patient care by fax/phone/computer.

Filing and chart maintenance are also required. Preferred qualifications include a high school diploma and at least one year of clerical experience in a medical setting;

Qualifications

• Basic administrative skills such as receptionist abilities (phone, keyboarding, filing, fax machine).
• Knowledge of medical terminology.
• Interpersonal skills.

Responsibilities

• Process physician orders and maintain patient records.
• Manage patient information and provide customer service.
• Serve as liaison for patients, visitors and service departments involved in care.

Skills

Administrative basics

Medical terminology

Interpersonal skills

Education

High school diploma

Job description

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); intermittently standing or walking with objects weighing up to 10 pounds; and occasionally standing or walking with objects weighing up to 25 pounds, and lifting, pushing, and/or pulling objects weighing up to or over 50 pounds. Also involves some exposure to risk of injury from moving, lifting, or positioning patients, equipment, or materials, and exposure to loud noises, temperature extremes, hazardous chemicals and fumes including waste, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.

Shift

Must be able to work three 12.5-hour shifts per week (7:00 p.m. – 7:30 a.m.) Will also be required to work some weekends and holidays.

Job Summary

The Patient Clerical Assistant’s primary responsibility is to support patient care delivery by processing physician orders, maintaining patient records, managing patient information, and providing customer service. This involves working independently, acting as a communications liaison for patients, visitors, and all service departments involved in the care of the patient, as well as processing all requests/orders for patient care by fax/phone/computer/intercom and imprinters. Also includes filing, chart assembly and maintenance, maintaining patient records, and extensive verbal communication.

Skills / Knowledge / Abilities

Basic administrative skills such as receptionist abilities (including phone, keyboarding, filing, and fax machine skills); knowledge of medical terminology; and interpersonal skills.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

High school diploma and at least one year of clerical experience within a medical setting preferred.

Deadline to Apply

Deadline to Apply 10/19/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How many years of customer service experience do you have working with patients, doctors, nurses, etc.?
  • None
  • More than 0, up through 1 year
  • More than 1, up through 2 years
  • More than 2, up through 4 years
  • More than 4 years
• * Have you ever worked in a very demanding or high volume clerical setting?
  • Yes
  • No
• * Do you have knowledge of medical terminology?
  • Yes
  • No
• * Rate your level of computer experience.
  • Basic
  • Moderate
  • Advanced
  • No computer experience