Customer Svc Rep/UKHC

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The University of Kentucky HealthCare in Lexington is seeking a Customer Relations Specialist to respond promptly and professionally to patient complaints and inquiries.

You will coordinate between patients, families, surrogates and clinical staff, document issues, and help develop service improvements while upholding our Behavioral standards.

A bachelor's degree in a healthcare-related field and several years of customer service experience are preferred.

Qualifications

• Proven track record of exceptional customer service.
• Strong communication, diplomacy and patient-centered approach.
• Experience with Microsoft Windows, Word and Excel.

Responsibilities

• Provide prompt, sensitive responses to patients and families regarding complaints.
• Serve as liaison between patients, families/surrogates and UK HealthCare staff.
• Research obstacles to service delivery and help develop solutions.
• Adhere to UK HealthCare Behavioral standards at all times.

Skills

Customer service

Communication skills

Diplomacy

Sensitivity

Microsoft Windows

Microsoft Word

Microsoft Excel

Education

Bachelor's degree in healthcare-related field

Job description

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The physical requirements of this position include: sitting at a computer workstation for extended periods of time with repetitive motions (such as typing); occasionally standing or walking with objects up to 25lbs; and regular traveling/walking through the facilities.

Shift

Monday – Friday 8:00am – 4:30pm (with some flexibility). May also include some evenings, weekends and holidays per departmental needs.

Job Summary

The Customer Relations Specialist will provide prompt, sensitive and professional responses to patients and families regarding their complaint or grievance. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions; and adhere to UK Healthcare Behavioral at all times.

Skills / Knowledge / Abilities

The ideal candidate for this position will have a proven track record of providing exceptional customer service; superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity; and a strong background in utilizing Microsoft systems including Windows, Word, and Excel.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Bachelor’s degree in a healthcare related field with 3 years of experience preferred.

Deadline to Apply

Deadline to Apply 10/21/2026

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How many years of work experience have you had related to customer service?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 6 years
  • More than 6 years
• * How many years of paid work experience do you have working in healthcare?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Describe a patient conflict that you helped to resolve. What was the issue and what did you do to resolve it?

  (Open Ended Question)

• * Why are you interested in this position?

  (Open Ended Question)