Patient Service Coordinator Ambulatory I - FOH

Hennepin Healthcare; Minneapolis (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

Hennepin Healthcare in Minneapolis, MN is seeking a Front Desk/Patient Access Clerk to provide a welcoming experience for patients and families. You will perform check-in, verify insurance, collect payments, and support scheduling and registration using Epic.

This high-volume, in-person role requires excellent customer service, accuracy, and the ability to multi-task in a fast-paced environment. Previous front-of-house experience and familiarity with EHR systems are preferred, with some

Qualifications

• Minimum High School Diploma or equivalent.
• At least 1 year in a related field and/or 6 months Front of House experience.
• 1 year of customer service experience.

Responsibilities

• Welcomes patients and guests in a friendly manner.
• Provides navigation assistance to patients and guests.
• Uses the EHR to perform patient check-in, registration, and check-out.
• Handles co-payments, self-pay, and balances.
• Verifies insurance accuracy via Real Time Eligibility and Benefit Engine.
• Maintains neat and sanitized workspaces and patient areas.
• Manages cash handling, daily reconciliation, and patient payments.
• Provides scheduling support for providers and departments.
• Supports providers with urgent requests and time-sensitive patient needs.

Skills

Customer service

Front of House

Communication

Teamwork

Education

High School Diploma

Associate Degree (Healthcare/Business)

Tools

Epic EHR

Microsoft Office

Outlook

Job description

Job Details

Department: Positive Care Clinic FTE: 1.00 (80 hours per pay period) Workdays: Monday - Friday Shift(s): Days Shift Length: 8 hours Location: In-Person Purpose of this Position: The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Responsibilities

• - Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow
• - Provides navigation assistance to all patients and guests
• - Utilizes the electronic health record accurately and efficiently to perform the following functions
• - Patient Check-in
• - Point of Service Collections (Co-payments, Self-pay, and outstanding balances)
• - Registration
• - Patient Check-out (Schedule following the standard processes)
• - Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine
• - Ensures personal workspace and patient waiting areas are neat and sanitized.
• - Responsible for handling patient financial transactions
• - Cash Box
• - Cash Collections
• - Credit/Debit card transactions
• - Daily reconciliation
• - Promotes the organization and assists in maintaining clinic efficiency
• - Check-out patients
• - Provide scheduling support for contracted providers and specialty departments
• - Provide support for providers with requests and urgent needs
• - Manages special patient needs upon request
• - Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• - Receives and creates encounters for medical forms and delivers them to the clinical team
• - Assist with processing of time sensitive patient’s needs, such as patient forms, etc.
• - Perform other duties as assigned

Minimum Qualifications

• - High School Diploma or equivalent
• - At least one year of experience in related field and/or six months of Front of House experience
• - One year of customer service experience

Preferred Qualifications

• - Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds
• - Ability to work in a fast-paced, continually changing environment
• - Ability to respond appropriately to shifting priorities
• - Ability to prioritize work assignments
• - Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations
• - Demonstrates knowledge and understanding of organizational policies and procedures
• - Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook
• - Ability to work independently and in a team setting

Knowledge / Skills / Abilities

• - 6 months of previous HHS experience
• - Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment
• - Certification from
• - HFMA OR
• - NAHAM OR
• - HBI Patient Access Certification
• - Experience with Electronic Health Records (EHR) – Epic experience preferred
• - Understanding of medical terminology
• - Experience with different payers/insurance requirements
• - Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)