Patient Services Coordinator — Scheduling & Front Desk

Fairview Health Services; Burnsville (MN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision plans

PTO / Sick time

Tuition reimbursement

Retirement plan

Job summary

Fairview Health Services seeks a Patient Services Coordinator to support daily patient flow and front desk operations. The role includes answering phones, scheduling and rescheduling appointments, greeting patients, processing forms, and maintaining a clean, welcoming environment.

You will use computer systems and standard office procedures, delivering exceptional customer service and clear communications to patients and staff in a healthcare setting. Prior scheduling experience is preferred.

Qualifications

• Knowledge of computers, database/word processing software and standard office procedures and equipment.
• Excellent customer service and communications skills.
• 1 year experience as a scheduler/administrative assistant in a healthcare setting.

Responsibilities

• Completes scheduling functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources.
• Scans pertinent documents into the patient record
• Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
• Completes clerical and reception duties
• Answers, screens, and responds to telephones calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data
• Word processing
• Report development
• Develops and implements office/department procedures to maintain systems and records
• Orders supplies and monitors par levels for the department
• Locates and orders repairs and service requests
• Maintains databases, files and records on a regular basis according to established procedure
• Completes the Medicare and Medical Assistance certification, as applicable
• The PSC working in settings that are providing patient care are responsible for:
• Checking in patients
• Facilitates all necessary paperwork
• Obtains all necessary patient consent and delivers privacy and bill of rights information
• Gathers patient demographic
• Obtains necessary signatures
• Ensuring waiting room and front desk appearance is professional and clean

Skills

Computers

Database/Word processing

Office procedures

Customer service

Communication skills

Education

Vocational/Technical training

AA/AS

Job description

Fairview Health Services seeks a Patient Services Coordinator to support daily patient flow and front desk operations. The role includes answering phones, scheduling and rescheduling appointments, greeting patients, processing forms, and maintaining a clean, welcoming environment.

You will use computer systems and standard office procedures, delivering exceptional customer service and clear communications to patients and staff in a healthcare setting. Prior scheduling experience is preferred.