Patient Services Coordinator: Scheduling & Billing

US Oncology Inc.; Georgetown (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

US Oncology Network in Georgetown, TX, seeks a Patient Services Representative to join Texas Oncology. This full-time, Monday–Friday 8:30am–5pm role has no weekends or major holidays.

The position can be Level 1 or 2 based on experience and requires handling billing, insurance verification, pre-authorization, and financial counseling for patients. You will schedule appointments and manage referrals in a fast-paced medical office.

Qualifications

• High School Diploma or equivalent required.
• 0-3 years of medical business office experience.
• Level 2 requires 3 to 5 years medical business office experience.

Responsibilities

• Schedule new patients, referrals, and returning patients in the computer system according to guidelines.
• Cancel/reschedule appointments per physician schedule changes and notify clinic personnel.
• Meet with patients to schedule all future appointments, procedures, or other exams.
• Triage and respond to all scheduling calls in a dedicated program.
• Accurately schedule appointments while multitasking in a fast-paced medical office.
• Ensure all authorizations and referrals are obtained and attached to appointments to avoid denials or delays.
• Maintain primary scheduling template including physician meetings, satellite schedule, rounding and call coverage.
• Arrange financial counseling for patients as needed.
• Protect patient confidentiality and follow policies to improve front office efficiency.
• Prepare correspondence, memos, forms and other typing as requested.
• May schedule outpatient tests/surgeries/hospital admissions and obtain pre-certifications.
• Basic understanding of medical terminology for tests and procedures.

Skills

Scheduling

Insurance verification

Billing

Customer service

Education

High School Diploma or equivalent

Tools

Computer systems

Job description

US Oncology Network in Georgetown, TX, seeks a Patient Services Representative to join Texas Oncology. This full-time, Monday–Friday 8:30am–5pm role has no weekends or major holidays.

The position can be Level 1 or 2 based on experience and requires handling billing, insurance verification, pre-authorization, and financial counseling for patients. You will schedule appointments and manage referrals in a fast-paced medical office.