Patient Services Coordinator - Radiation Oncology

Northwestern Memorial Healthcare; Warrenville (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Northwestern Memorial Healthcare in Warrenville, IL is seeking a Patient Services Representative for Radiation Oncology as a full-time position. You will greet patients, collect demographics, verify insurance, collect co-pays, schedule appointments, and coordinate outside testing while upholding patient confidentiality.

The role emphasizes accurate documentation and strong communication with patients and the practice, supporting a smooth patient flow and positive experience.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Preferred 1–3 years in a physician office setting and knowledge of medical terminology.

Responsibilities

• Greets patients and registers them, verifies insurance information and collects co-pays.
• Updates patient demographics and coordinates scheduling of appointments and outside testing.
• Answers phone calls, schedules visits, and documents patient communications.
• Serves as liaison between patient and practice while maintaining patient safety and confidentiality.
• Performs daily reconciliation of charges and prepares charts for upcoming appointments.
• Handles medical record requests per protocol and ensures charts are filed daily.

Skills

Customer service experience

Medical terminology knowledge

Education

High school diploma or GED

Tools

Epic

Job description

Northwestern Memorial Healthcare in Warrenville, IL is seeking a Patient Services Representative for Radiation Oncology as a full-time position. You will greet patients, collect demographics, verify insurance, collect co-pays, schedule appointments, and coordinate outside testing while upholding patient confidentiality.

The role emphasizes accurate documentation and strong communication with patients and the practice, supporting a smooth patient flow and positive experience.