Patient Services Specialist: Front Desk & Payments

Brown University Health; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Representative to support the Practice Manager and oversee patient financial processes, including co-pays and self-pay. You will greet patients, register them, answer calls, schedule appointments, and assist with referrals and authorizations while upholding privacy and quality standards.

The role emphasizes compassionate, accurate service and teamwork across satellite offices, with a typical daytime schedule and a focus on patient-centered

Qualifications

• Two years of experience in a physician’s medical office practice.
• Two-year Medical Office Management/Medical Secretary program or equivalent.
• Proficient in English and computer appointment scheduling.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial processes to ensure payments are properly processed.
• Greets patients, registers, checks in, answers phones, and schedules appointments.
• Obtains referrals and authorizations, processes forms, and discharge processes.
• Maintains privacy and confidentiality in all patient interactions.
• Travel to satellite offices to perform duties may be required.

Skills

Medical office experience

Interpersonal communication

English proficiency

Efficient scheduling

Education

Two-year Medical Office Management/Medical Secretary program

Job description

Brown University Health is seeking a Patient Service Representative to support the Practice Manager and oversee patient financial processes, including co-pays and self-pay. You will greet patients, register them, answer calls, schedule appointments, and assist with referrals and authorizations while upholding privacy and quality standards.

The role emphasizes compassionate, accurate service and teamwork across satellite offices, with a typical daytime schedule and a focus on patient-centered