Patient Services Coordinator - Outpatient PT Growth

CORA Physical Therapy; Concord (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

401(k) program

Tuition reimbursement

Paid time off

Professional development

Advanced technology tools

Job summary

CORA Concord is hiring a Patient Services Coordinator to join our outpatient care team. You will welcome patients at the front desk, handle calls, verify benefits, and communicate financial responsibilities.

Role emphasizes empathy, organization, and reliability in a fast-paced clinic. Experience in healthcare is a plus; bilingual in Spanish is preferred. Join a supportive team that values growth and patient care.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest and adaptable in fast-paced team environments.
• Preferred: Healthcare office experience and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits and advise patients of financial responsibilities such as co-pays and deductibles.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Communication

Organization

Time management

Reliability

Spanish

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

CORA Concord is hiring a Patient Services Coordinator to join our outpatient care team. You will welcome patients at the front desk, handle calls, verify benefits, and communicate financial responsibilities.

Role emphasizes empathy, organization, and reliability in a fast-paced clinic. Experience in healthcare is a plus; bilingual in Spanish is preferred. Join a supportive team that values growth and patient care.