Patient Services Coordinator — Onsite Medical Office (40h/wk)

UNC Health; Clayton (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health is seeking a patient service and administrative associate to handle check-in/check-out, process payments, verify insurance, and code visits using ICD and CPT codes. You will maintain patient records, answer phones, and perform related administrative tasks with accuracy and professionalism.

The role emphasizes excellent customer service, accurate data entry, and coordination with clinic staff to ensure smooth patient flow and timely information delivery.

Qualifications

• Reading and interpreting safety rules and procedures.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of patients or staff.
• Mathematical skills including rates, ratios and percentages.
• Proficient computer data entry and processing abilities.

Responsibilities

• Maintain compliance with organizational policies and procedures.
• Adhere to revenue cycle and financial audit guidelines.
• Provide accurate information and perform duties with professional communication.
• Process patient check-in/check-out, verify insurance and code visits with ICD/CPT codes.
• Balance daily receipts and address billing questions.
• Schedule patient appointments and enter demographic and clinical data.

Skills

Customer service

Computer skills

Communication

Teamwork

Education

High school diploma

Job description

UNC Health is seeking a patient service and administrative associate to handle check-in/check-out, process payments, verify insurance, and code visits using ICD and CPT codes. You will maintain patient records, answer phones, and perform related administrative tasks with accuracy and professionalism.

The role emphasizes excellent customer service, accurate data entry, and coordination with clinic staff to ensure smooth patient flow and timely information delivery.