Medical Office Assistant — Patient Access & Billing

UNC Health; Lumberton (NC); On-site; USD 22,000 - 31,000; Full time

Job summary

UNC Health Urgent Care at Southwestern Health Mall is seeking an administrative teammate to handle patient check-in/check-out, billing inquiries, and appointment scheduling. You will use computer systems to process payments, verify insurance, and maintain accurate records in a fast-paced environment.

The role emphasizes strong customer service, accurate data entry, and teamwork. Requires a high school diploma or GED; medical office experience is preferred and there may be a shift differential.

Qualifications

• High school diploma or GED required.
• Prefer completion of a medical administrative assisting program and prior medical office experience.
• Ability to read and interpret safety rules and communicate clearly.

Responsibilities

• Performs patient check in and check out procedures.
• Processes payments and provides patient billing information.
• Schedules patient appointments and inputs demographics.
• Maintains supplies and equipment in the department.
• Ensures HIPAA compliance and supports safety policies.

Skills

Customer service

Data entry

Communication

Teamwork

Computer skills

Education

High school diploma or GED

Medical administrative assisting program (preferred)

Tools

Billing software

Job description

UNC Health Urgent Care at Southwestern Health Mall is seeking an administrative teammate to handle patient check-in/check-out, billing inquiries, and appointment scheduling. You will use computer systems to process payments, verify insurance, and maintain accurate records in a fast-paced environment.

The role emphasizes strong customer service, accurate data entry, and teamwork. Requires a high school diploma or GED; medical office experience is preferred and there may be a shift differential.