Patient Experience Coordinator, Medical Office

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations, including check-in/check-out, scheduling, and registration. You will assist patients, verify demographics, collect payments, and ensure a smooth front-end workflow in a fast-paced setting.

Proficiency in EMR/EHR, Microsoft Office or Google Suite, and excellent communication are essential. Travel to multiple locations may be required; the role emphasizes patient experience and care coordination.

Qualifications

• High School diploma or GED; 1+ year customer service experience.
• Ability to manage multiple tasks in a fast-paced environment; professional demeanor.
• Must be able to travel to various locations and have reliable transportation.
• Proficient in Microsoft Office and/or Google Suite; strong written and verbal communication.

Responsibilities

• Greet patients and visitors and assist with check-in/check-out.
• Verify demographics, collect copayments and balances, and confirm insurance eligibility.
• Enter patient data into EMR and support patient scheduling and referrals.
• Coordinate communications via EMR, phone, email, and RightFax; escalate issues as needed.
• Maintain front-end operations and assist with supplies and equipment as required.

Skills

Customer service

Multitasking

Communication

MS Office/Google Suite

Education

High School Diploma

GED

Tools

EMR/EHR

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations, including check-in/check-out, scheduling, and registration. You will assist patients, verify demographics, collect payments, and ensure a smooth front-end workflow in a fast-paced setting.

Proficiency in EMR/EHR, Microsoft Office or Google Suite, and excellent communication are essential. Travel to multiple locations may be required; the role emphasizes patient experience and care coordination.