Patient Services Coordinator: Medical Front Desk

Intermountain Centers; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Intermountain Centers in Tucson Health Home seeks a Medical Receptionist to support medical staff at the outpatient clinic. The role involves front-desk duties, scheduling, patient inquiries, and maintaining confidential records.

Under supervision of the Medical Services Manager, you will greet members, schedule appointments, coordinate with nursing staff, and ensure efficient front-desk operations while upholding HIPAA guidelines.

Qualifications

• Education – High School Diploma/GED is required.
• Experience – 2-4 years of office experience, including working with the public, is required; medical office experience preferred.

Responsibilities

• Greets members and visitors in person or by telephone.
• Schedules appointments in person or by phone.
• Assists with keeping members' appointments on schedule by notifying staff of arrivals.
• Provides customer service by answering members' questions in a confidential, courteous, professional and timely manner.
• Maintains the reception area, keeping it organized and tidy.
• Assists nursing staff with tasks like mail, copying, faxes, chart retrieval, etc.
• Maintains office equipment and orders supplies.
• Gathers information on community resources for medical staff.
• Adheres to HIPAA regulations and maintains confidentiality.
• Develops, maintains and updates files, logs, manuals and handbooks for medical staff.
• Maintains an approved schedule and acceptable attendance.
• Performs other duties as assigned.

Skills

Customer service

Education

High School Diploma/GED

Job description

Intermountain Centers in Tucson Health Home seeks a Medical Receptionist to support medical staff at the outpatient clinic. The role involves front-desk duties, scheduling, patient inquiries, and maintaining confidential records.

Under supervision of the Medical Services Manager, you will greet members, schedule appointments, coordinate with nursing staff, and ensure efficient front-desk operations while upholding HIPAA guidelines.