Patient Services Coordinator IV: Specialty Care & Epic Expert

Novant Health; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Novant Health Abdominal Wall Reconstruction and Hernia Center in Charlotte is seeking a Full-Time Patient Services Coordinator IV to manage referrals and provide EPIC support.

The role requires a high school diploma, three years of medical office experience, strong communication and multitasking abilities, and confidentiality. Knowledge of CPT/ICD9-CM coding and billing procedures is preferred.

Qualifications

• High School Diploma or GED is required.
• Three years of experience in a medical office setting is required.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling appointments.
• Understanding of CPT and ICD9-CM coding processes is required.
• Excellent verbal communication skills and ability to handle changing priorities.
• Must maintain confidentiality and work well in a team.
• Basic medical terminology is required; EPIC experience and payor/billing knowledge are preferred.

Responsibilities

• Process referrals at least 50% of the time and/or perform Dimensions super-user functions.
• Provide practice support with EPIC and manage miscellaneous work queues.
• Interact with patients and healthcare providers to coordinate appointments and billing information.

Skills

Verbal communication

Adaptability

Organizational skills

Problem solving

Confidentiality

Team player

Initiative

Medical terminology

EPIC experience

Billing knowledge

CPT/ICD9-CM coding

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health Abdominal Wall Reconstruction and Hernia Center in Charlotte is seeking a Full-Time Patient Services Coordinator IV to manage referrals and provide EPIC support.

The role requires a high school diploma, three years of medical office experience, strong communication and multitasking abilities, and confidentiality. Knowledge of CPT/ICD9-CM coding and billing procedures is preferred.