Patient Service Coordinator IV

Novant Health; Wilmington (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Novant Health is seeking a medical office clerk to support the Weight Management & Wellness department on-site in Wilmington, NC. Responsibilities include processing referrals, assisting with dimensions-based EPIC tasks, and handling practice queues with strong attention to confidentiality and patient data.

Ideal candidates will have a High School Diploma or GED and at least one year of medical office clerical experience, with knowledge of EPIC systems and medical terminology.

Formación

• High School Diploma or GED is required.
• One year of clerical experience in a medical office setting is required.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling.
• Excellent verbal communication skills are required.
• Ability to work with changing priorities and strong organizational, problem solving and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority and maintain confidentiality.
• Ability to function as part of a team and demonstrate initiative.
• Basic medical terminology knowledge is required.
• High level knowledge of EPIC systems.
• Familiarity with multiple payors billing requirements and coding requirements for the practice specialty.

Responsabilidades

• Process referrals at least 50% of the time and/or perform_dimensions super-user functions such as practice support with EPIC or work queues.
• Support Dimensions super-user functions and practice-related EPIC tasks as needed.

Conocimientos

Medical terminology

Verbal communication

Organization

Problem solving

Confidentiality

Teamwork

Initiative

Customer service

Coding knowledge

Payor billing

Adaptability

Educación

High School Diploma or GED

Herramientas

EPIC systems

Descripción del empleo

What We Offer

Work Schedule: FT Monday - Friday, 8 am - 5 pm. (On-Site)
Location: Weight Management & Wellness - 1099 Medical Center Dr Suite 101 Wilmington, North Carolina 28401

Department: Weight Management & Wellness

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.