Patient Services Coordinator IV - Specialty

Novant Health; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Novant Health Abdominal Wall Reconstruction and Hernia Center in Charlotte is seeking a Full-Time Patient Services Coordinator IV to manage referrals and provide EPIC support.

The role requires a high school diploma, three years of medical office experience, strong communication and multitasking abilities, and confidentiality. Knowledge of CPT/ICD9-CM coding and billing procedures is preferred.

Qualifications

• High School Diploma or GED is required.
• Three years of experience in a medical office setting is required.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling appointments.
• Understanding of CPT and ICD9-CM coding processes is required.
• Excellent verbal communication skills and ability to handle changing priorities.
• Must maintain confidentiality and work well in a team.
• Basic medical terminology is required; EPIC experience and payor/billing knowledge are preferred.

Responsibilities

• Process referrals at least 50% of the time and/or perform Dimensions super-user functions.
• Provide practice support with EPIC and manage miscellaneous work queues.
• Interact with patients and healthcare providers to coordinate appointments and billing information.

Skills

Verbal communication

Adaptability

Organizational skills

Problem solving

Confidentiality

Team player

Initiative

Medical terminology

EPIC experience

Billing knowledge

CPT/ICD9-CM coding

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Novant Health Abdominal Wall Reconstruction and Hernia Center clinic is seeking a Full- Time Patient Services Coordinator IV. The PSC IV is responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We Offer

Novant Health Abdominal Wall Reconstruction and Hernia Center clinic is seeking a Full- Time Patient Services Coordinator IV. The PSC IV is responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

156866