Patient Services Coordinator IV — EPIC & Care Ops

Novant Health; Williamsburg Square (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Novant Health in Winston-Salem, NC seeks a Patient Services Coordinator to ensure seamless, compassionate patient care from arrival through referrals. The role supports referral processing and EPIC-related task handling in a busy clinic.

Requirements include a High School Diploma or GED, at least three years in a medical office, and strong communication, organization, and problem-solving skills. Candidates must manage confidential information and work well with a diverse team.

Qualifications

• High School Diploma or GED required.
• Three years of experience in a medical office setting required.
• Knowledge of medical office software for updating patient information, posting charges, copays, and scheduling appointments; understanding CPT and ICD9-CM coding is required.

Responsibilities

• Process referrals at least 50% of the time and support Dimensions super-user functions (EPIC or related queues).
• Assist with practice support tasks and maintain confidentiality; work with diverse teams and priorities.

Skills

Medical office software

EPIC

CPT/ICD9-CM coding

Verbal communication

Organization

Confidentiality

Team player

Initiative

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health in Winston-Salem, NC seeks a Patient Services Coordinator to ensure seamless, compassionate patient care from arrival through referrals. The role supports referral processing and EPIC-related task handling in a busy clinic.

Requirements include a High School Diploma or GED, at least three years in a medical office, and strong communication, organization, and problem-solving skills. Candidates must manage confidential information and work well with a diverse team.