Patient Services Coordinator II

Novant Health; Simpsonville, Northern (SC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a patient‑focused administrative professional in Simpsonville to support medical office operations. You will handle phone calls, scheduling, and scanning documents into the EMR using EPIC, ensuring accuracy and confidentiality.

The role emphasizes teamwork, adaptability to changing priorities, and delivering a remarkable patient experience in every interaction with patients and families.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office preferred; other related experience may be considered.
• Excellent verbal communication, ability to handle changing priorities, and strong organizational skills.
• Ability to maintain confidentiality and work well in a team with diverse backgrounds.
• Basic medical terminology knowledge; familiarity with practice coding and billing concepts is a plus.

Responsibilities

• Provide administrative support in a primary area of responsibility.
• Answer and transfer incoming phone calls, schedule appointments, and scan documents into the EMR.
• Utilize EPIC and other medical office software to manage patient demographics, charges, copays, and scheduling.

Skills

Excellent communication

Organizational skills

Confidentiality

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

What You'll Do

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

Responsible for providing administrative support in a primary area of responsibility. Responsibilities may include answering and transferring incoming phone calls, making appointments, and/or timely and accurate scanning of documents into electronic medical record and providing other related medical record functions for daily visits and dictation transfer. May be trained in other areas of the practice if needed.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, preferred.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Job Opening ID

191968