Patient Services Coordinator IV: Epic Scheduling & Referrals

Novant Health; Winston-Salem (NC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Novant Health in Winston-Salem, NC is seeking a Patient Services Coordinator to ensure seamless, compassionate, and efficient care from the moment a patient walks through the door. You will process referrals and support front-office operations in a fast-paced medical office.

The role requires a high school diploma, three years of medical office experience, and strong EPIC proficiency, CPT/ICD-9-CM knowledge, and excellent communication while handling confidential information and changing

Qualifications

• High School Diploma or GED required.
• Three years of experience in a medical office setting.
• Knowledge of medical office software and CPT/ICD-9-CM coding.
• Excellent verbal communication and ability to handle confidential information.

Responsibilities

• Process referrals for patients and manage front-office tasks.
• Support EPIC-based practice workflows and referral queues.
• Interact with patients and colleagues with professionalism and confidentiality.

Skills

Verbal communication

Teamwork

Confidentiality

Organizational skills

Problem solving

Critical thinking

Initiative

Cultural sensitivity

Education

High School Diploma or GED

Tools

EPIC

CPT coding

ICD-9-CM coding

Job description

Novant Health in Winston-Salem, NC is seeking a Patient Services Coordinator to ensure seamless, compassionate, and efficient care from the moment a patient walks through the door. You will process referrals and support front-office operations in a fast-paced medical office.

The role requires a high school diploma, three years of medical office experience, and strong EPIC proficiency, CPT/ICD-9-CM knowledge, and excellent communication while handling confidential information and changing