Patient Services Concierge: Scheduling & Care Experience

Novant Health; North Wilkesboro (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Novant Health in North Wilkesboro, NC is seeking a Patient Services Coordinator III to join Family Medicine. You will accurately record patient demographics and insurance information, schedule appointments, and support cross-functional administrative tasks in a fast-paced clinic.

You will deliver outstanding patient experiences, uphold confidentiality, and maintain a safe environment aligned with our care principles. Prior clerical experience and EPIC proficiency are essential for this role.

Qualifications

• High school diploma or GED required.
• One year of clerical experience in a medical office setting required.
• Proficiency in medical office software, including EPIC systems.
• Excellent verbal communication and organizational skills.
• Ability to work with changing priorities and maintain confidentiality.
• Basic medical terminology knowledge.

Responsibilities

• Accurately record patient demographics and insurance information.
• Efficiently schedule patient appointments.
• Cross-train in various administrative support functions.
• Deliver remarkable patient experiences in every interaction.
• Foster a safe patient environment driven by the principles of "First Do No Harm."

Skills

EPIC systems

Verbal communication

Organizational skills

Teamwork

Initiative

Confidentiality

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

EPIC software

Job description

Novant Health in North Wilkesboro, NC is seeking a Patient Services Coordinator III to join Family Medicine. You will accurately record patient demographics and insurance information, schedule appointments, and support cross-functional administrative tasks in a fast-paced clinic.

You will deliver outstanding patient experiences, uphold confidentiality, and maintain a safe environment aligned with our care principles. Prior clerical experience and EPIC proficiency are essential for this role.