Patient Experience Coordinator II

Novant Health; Simpsonville, Northern (SC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a patient‑focused administrative professional in Simpsonville to support medical office operations. You will handle phone calls, scheduling, and scanning documents into the EMR using EPIC, ensuring accuracy and confidentiality.

The role emphasizes teamwork, adaptability to changing priorities, and delivering a remarkable patient experience in every interaction with patients and families.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office preferred; other related experience may be considered.
• Excellent verbal communication, ability to handle changing priorities, and strong organizational skills.
• Ability to maintain confidentiality and work well in a team with diverse backgrounds.
• Basic medical terminology knowledge; familiarity with practice coding and billing concepts is a plus.

Responsibilities

• Provide administrative support in a primary area of responsibility.
• Answer and transfer incoming phone calls, schedule appointments, and scan documents into the EMR.
• Utilize EPIC and other medical office software to manage patient demographics, charges, copays, and scheduling.

Skills

Excellent communication

Organizational skills

Confidentiality

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

EPIC

Job description

Novant Health is seeking a patient‑focused administrative professional in Simpsonville to support medical office operations. You will handle phone calls, scheduling, and scanning documents into the EMR using EPIC, ensuring accuracy and confidentiality.

The role emphasizes teamwork, adaptability to changing priorities, and delivering a remarkable patient experience in every interaction with patients and families.