Patient Services Coordinator II

Novant Health; Wilmington (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Novant Health is seeking a medical office clerk to ensure accurate recording of patient demographics, insurance data, charges, and collections. The role includes scheduling appointments and cross-training in various administrative support functions.

The ideal candidate has a High School Diploma or GED and at least one year of clerical experience in a medical office, with strong knowledge of EPIC systems and medical billing concepts. Excellent communication and confidentiality are essential.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office setting required.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling appointments.
• Excellent verbal communication; ability to handle confidential information and work with diverse teams; initiative and teamwork.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately and timely.
• Schedule patient appointments accurately and promptly.
• Cross-train in multiple administrative support functions.

Skills

Medical office software

EPIC systems

Medical billing knowledge

Confidentiality

Verbal communication

Education

High School Diploma or GED

Tools

EPIC software

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

192962