Patient Services Coordinator IV - Bradford OB/GYN

Novant Health; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Predictable schedule

Paid time off

Parental leave

401(k) match

Well-being resources

Job summary

Novant Health in Charlotte, NC is seeking an experienced medical office professional to handle referrals and support EPIC-based workflows. The role requires accuracy in scheduling, billing, and patient data management, with emphasis on confidentiality and teamwork.

The ideal candidate has a high school diploma, 3 years in a medical office, and strong CPT/ICD-9 coding knowledge. Excellent communication and adaptability are essential for thriving in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Three years of experience in a medical office setting is required.
• Knowledge of CPT and ICD-9-CM coding; familiarity with EPIC.
• Excellent verbal communication; ability to handle changing priorities; team-focused and confidential.

Responsibilities

• Process referrals at least 50% of the time and support Dimensions super-user functions in the medical office setting.
• Collaborate with clinical staff to ensure accurate scheduling and billing processes.

Skills

Verbal communication

Team player

Adaptable

Confidentiality

Education

High School Diploma or GED

Tools

EPIC

Billing software

CPT/ICD-9 coding

Job description

What We Offer

At Novant Health, We offer competitive pay and a comprehensive benefits package designed to support our team members personally and professionally. Benefits begin on day one and include:

• Day one medical, dental, and vision coverage
• Pre-paid tuition through Future Forward
• A predictable schedule
• Paid time off and paid parental leave
• Retirement savings with company match
• Well-being and mental health resources

What You'll Do

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.