Patient Services Coordinator II — Scheduling & Care Advocate

University of Alabama at Birmingham; Birmingham (AL); On-site; USD 22,000 - 36,000; Full time

Job summary

University of Alabama at Birmingham seeks a clerical/administrative professional to support physicians, residents, students, and patients in a fast-paced setting.

You will coordinate scheduling, pre-certifications, and outpatient processes, while maintaining patient records and assisting the care team. Strong communication, confidentiality, and empathy are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• 2 years office/clerical experience in customer service or clinical environment.
• Demonstrated organizational and leadership skills; excellent customer service and communication skills.
• Knowledge of medical terminology and basic PC applications; be able to perform math and bookkeeping.

Responsibilities

• Coordinates scheduling and pre-certification processes.
• Coordinates outpatient scheduling and pre-certification for testing and referrals.
• Advocates for patients and families, helping access services.
• Answers patient inquiries verbally or in writing.
• Documents thorough patient plans and interactions.
• Collaborates with care team; may assign work and order supplies.
• Performs other duties as assigned.

Skills

Self-directed

Communication

Interpersonal skills

Independent work

Confidentiality

Empathy

Teamwork

Diversity communication

Flexibility

Customer focus

Education

High school diploma

2 years clerical experience

Tools

Microsoft Office

Job description

University of Alabama at Birmingham seeks a clerical/administrative professional to support physicians, residents, students, and patients in a fast-paced setting.

You will coordinate scheduling, pre-certifications, and outpatient processes, while maintaining patient records and assisting the care team. Strong communication, confidentiality, and empathy are essential for success in this role.