Patient Services Coordinator II: Clinic & Scheduling

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Patient Service Coordinator II to perform administrative and clinical tasks supporting neurosurgery services. The role involves on-site duties in a fast-paced clinic, coordinating patient visits, managing calendars in Epic, and assisting with billing and referrals.

Strong communication and organizational skills are essential for success. The position requires a high school diploma or GED and 2–3 years of office experience, with responsibilities spanning

Qualifications

• High school diploma or GED required.
• Office experience of 2–3 years preferred.
• Knowledge of standard office procedures including filing, copying, scanning, printing and faxing.
• Ability to manage non-routine calls and multi-task with strong written communication.

Responsibilities

• Respond to incoming calls and assist patients with inquiries and issues in a timely manner.
• Schedule patient visits and manage calendars in Epic.
• Assist with billing, referrals, and insurance eligibility checks.
• Prepare and edit correspondence and maintain confidential patient files.
• Maintain HIPAA compliance and support the physician team.

Skills

Office administration

Customer service

Written communication

Time management

HIPAA knowledge

Education

High school diploma or GED

Job description

Mass General Brigham is seeking a Patient Service Coordinator II to perform administrative and clinical tasks supporting neurosurgery services. The role involves on-site duties in a fast-paced clinic, coordinating patient visits, managing calendars in Epic, and assisting with billing and referrals.

Strong communication and organizational skills are essential for success. The position requires a high school diploma or GED and 2–3 years of office experience, with responsibilities spanning