Orthopedic Patient Services Coordinator II

Massachusetts General Hospital; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Massachusetts General Hospital is seeking a Patient Service Coordinator II for the Orthopaedic Surgery department. This role includes comprehensive administrative support, patient scheduling, and enhancing the patient experience.

The ideal applicant will possess a high school diploma and a minimum of 1–2 years in an ambulatory or surgical setting. Strong communication skills, computer proficiency, and collaboration with healthcare teams are essential. A clinical background is preferred, especially experience with Epic.

Qualifications

• Minimum of 1–2 years of related experience in an ambulatory or surgical healthcare setting.
• Ability to work independently with minimal supervision.
• Exceptional attention to detail and strong problem-solving skills.

Responsibilities

• Coordinate patient appointments and manage clinic schedules.
• Assist with surgical scheduling and ensure timely completion of pre-operative requirements.
• Provide exceptional customer service to patients and families.

Skills

Customer service skills

Collaboration skills

Communication abilities

Computer proficiency

Problem-solving skills

Organizational skills

Education

High School Diploma or GED

Tools

Epic electronic medical record system

Job description

Massachusetts General Hospital is seeking a Patient Service Coordinator II for the Orthopaedic Surgery department. This role includes comprehensive administrative support, patient scheduling, and enhancing the patient experience.

The ideal applicant will possess a high school diploma and a minimum of 1–2 years in an ambulatory or surgical setting. Strong communication skills, computer proficiency, and collaboration with healthcare teams are essential. A clinical background is preferred, especially experience with Epic.