Patient Services Coordinator (Hybrid)

Baton Rouge General Medical Center; Baton Rouge (LA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits program

Professional development support

Flexible positions and PTO

Baton Rouge General Fit! program

Job summary

Baton Rouge General Medical Center is seeking a friendly, organized voice for our patient services team in a hybrid role. You will process orders, coordinate services, and provide responsive support while maintaining patient privacy standards and professional phone etiquette.

Key duties include data entry, scheduling, handling payments, and ensuring timely follow-up with patients. Strong multitasking and detail-oriented skills are essential to succeed in this role.

Qualifications

• Experience in customer service is preferred in a medical setting.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of patient privacy standards and safety practices is preferred.

Responsibilities

• Provide excellent service to customers and patients by processing orders, arranging services, and offering responsive support.
• Coordinate with internal teams to ensure timely scheduling and follow-up.
• Complete patient data entry and file management within 48 hours of service.
• Answer incoming calls and handle financial arrangements and patient payments as appropriate.
• Schedule services efficiently and generate service tickets within timeframes.
• Resolve customer concerns and schedule follow-ups to ensure satisfaction and continuity of care.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Basic computer skills

Privacy compliance

Medical field experience

Education

High School Diploma or GED

Job description

Baton Rouge General Medical Center is seeking a friendly, organized voice for our patient services team in a hybrid role. You will process orders, coordinate services, and provide responsive support while maintaining patient privacy standards and professional phone etiquette.

Key duties include data entry, scheduling, handling payments, and ensuring timely follow-up with patients. Strong multitasking and detail-oriented skills are essential to succeed in this role.