Patient Access Coordinator II - Business Services-PRN

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 34,440 - 48,216; Part time

Benefits offered by this job

Comprehensive benefits program

Professional development and support

Generous paid time off

Flexible positions

Job summary

Baton Rouge General Medical Center seeks dedicated staff for patient access and intake roles. The ideal candidate will have excellent customer service skills, initiative, and relevant experience in Insurance or Patient Registration. With a commitment to patient care, this position involves critical responsibilities like managing patient information and ensuring safety.

Join a locally recognized leader in healthcare, offering a robust benefits program and professional development opportunities, making this an enriching work environment.

Qualifications

• Excellent customer service skills and a commitment to patient care.
• Two years' experience in Insurance or Patient Registration.
• High School Diploma or GED required.

Responsibilities

• Provide excellent customer service during patient access/intake process.
• Facilitate patient safety with accurate and timely patient identification.
• Complete patient access processes timely and accurately.

Skills

Excellent customer service skills

Initiative and teamwork

Intermediate computer skills

Excellent telephone and communication skills

Basic knowledge of medical terminology

Education

High School Diploma or GED

Two years' experience in Insurance or Patient Registration

Tools

Windows

Excel

Word

Outlook

Job description

What We're Looking For

• Excellent customer service skills and a commitment to patient care
• Initiative, teamwork, and respect for privacy and dignity
• Two years' experience in Insurance or Patient Registration in a healthcare environment (Associate or BA degree in a business-related field may substitute for experience, as approved)
• Customer service experience required
• High School Diploma or GED required; higher education preferred
• Intermediate computer skills (Windows, Excel, Word, Outlook)
• CHAA certification preferred within 6 months of hire
• Ability to enter data using multiple computer applications
• Excellent telephone and communication skills
• Basic knowledge of medical terminology

Why You'll Love Working With Us

• Comprehensive benefits program for you and your family
• Professional development and support
• Generous paid time off, flexible positions, and our Baton Rouge General Fit program
• Nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state

Check out our employee perks: https://www.brgeneral.org/about/careers/perks

What You Will Do

Provide excellent customer service during the patient access/intake process, executing patient access through the continuum of the revenue cycle to support efficiency, cost reduction, and service improvement. Perform duties according to established hospital procedures for the age population served, as defined in the department's scope of service.

Essential Job Functions

• Facilitate patient safety with accurate and timely patient identification
• Complete patient access processes (pre-registration, registration, collections) timely and accurately
• Conduct confidential and professional interviews for patient registration and discharge collections
• Request, collect, and receipt monies according to financial policies
• Activate accounts and disseminate charts appropriately
• Function as Lead for patient access/intake process when Supervisor or Director is not on duty
• Assist in audits, denial reports, and staff education on procedures and processes
• Perform all other duties as assigned

What Sets BRG Apart

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Requirements

PRN availability to work daytimes, night times, weekends and holidays.