Patient Care & Scheduling Specialist

Baton-Rouge-Genera; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Baton-Rouge-Genera in Baton Rouge, LA is seeking a patient-focused Healthcare Contact Center representative to deliver excellent service to patients, providers, and stakeholders. You will handle inquiries, schedule appointments, and route requests with empathy.

You will maintain confidential records, follow HIPAA and safety protocols, and collaborate with the clinical team to ensure timely information and first-call resolution where possible.

Qualifications

• Required: Experience in a call center or customer service role.
• Preferred: Prior call center experience in healthcare.

Responsibilities

• Handle patient, provider calls, emails, and chats with professionalism.
• Schedule, cancel, and reschedule appointments; relay service details.
• Maintain confidential patient records and notes; update records.
• Route calls to appropriate departments (billing, records, etc.).
• Follow Patient Services Center protocols and HIPAA safety standards.
• Perform additional duties as assigned.

Skills

Medical terminology

Computer literacy

Clear communication

High call volume handling

Empathy

HIPAA compliance

Tools

Epic EMR

Job description

Baton-Rouge-Genera in Baton Rouge, LA is seeking a patient-focused Healthcare Contact Center representative to deliver excellent service to patients, providers, and stakeholders. You will handle inquiries, schedule appointments, and route requests with empathy.

You will maintain confidential records, follow HIPAA and safety protocols, and collaborate with the clinical team to ensure timely information and first-call resolution where possible.