Customer Services Rep - Patient Financial Services

Baton Rouge General Medical Center; Baton Rouge (LA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits program

Professional development support

Flexible positions and PTO

Baton Rouge General Fit! program

Job summary

Baton Rouge General Medical Center is seeking a friendly, organized voice for our patient services team in a hybrid role. You will process orders, coordinate services, and provide responsive support while maintaining patient privacy standards and professional phone etiquette.

Key duties include data entry, scheduling, handling payments, and ensuring timely follow-up with patients. Strong multitasking and detail-oriented skills are essential to succeed in this role.

Qualifications

• Experience in customer service is preferred in a medical setting.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of patient privacy standards and safety practices is preferred.

Responsibilities

• Provide excellent service to customers and patients by processing orders, arranging services, and offering responsive support.
• Coordinate with internal teams to ensure timely scheduling and follow-up.
• Complete patient data entry and file management within 48 hours of service.
• Answer incoming calls and handle financial arrangements and patient payments as appropriate.
• Schedule services efficiently and generate service tickets within timeframes.
• Resolve customer concerns and schedule follow-ups to ensure satisfaction and continuity of care.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Basic computer skills

Privacy compliance

Medical field experience

Education

High School Diploma or GED

Job description

Be the friendly voice and organized heart of patient services. Join our customer care team today!

What We're Looking For:

• Previous experience in the medical field preferred
• High School Diploma or GED preferred
• Strong customer service orientation with professional phone etiquette
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Solid organizational skills and attention to detail
• Basic computer skills preferred
• Knowledge of patient privacy standards and safety practices

Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

• A comprehensive benefits program for you and your family.
• Professional development and support.
• Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program.
• We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state.

What You Will Do:

Provide excellent service to customers and patients by processing orders, arranging services, and offering responsive support. Coordinate with internal teams to ensure timely scheduling and follow-up, and provide equipment education and support as needed.

• Accurately complete patient data entry and file management within 48 hours of service
• Answer incoming calls promptly and handle financial arrangements and patient payments as appropriate
• Schedule services efficiently to meet patient needs and generate service tickets within expected timeframes
• Resolve customer concerns and schedule follow-ups to ensure satisfaction and continuity of care
• Assist showroom visitors with professionalism and maintain a neat, welcoming space
• Provide product education and assist with Medicare qualification information
• Train patients on proper equipment use and document education provided
• Communicate effectively with the customer service manager and support store operations
• Attend required in-services and complete assigned projects accurately and on time
• Perform all other duties as assigned

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical - what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end of life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Requirements

This role can be hybrid