Patient Services Coordinator - Healthcare Ops

University of Delaware; Newark (DE); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

The University of Delaware Health system seeks a Patient Services Specialist to provide essential administrative and operational support across UD Health. You will handle intake, scheduling, billing coordination, and EMR input with high discretion.

Responsibilities include refining intake frameworks, identifying bottlenecks, and ensuring compliant patient service delivery with a focus on accuracy and empathy in communication.

Qualifications

• High school diploma or GED and four years of administrative, healthcare support, patient services, customer service, or related experience, or an equivalent combination of education and experience.
• Proficiency in Microsoft Windows, Microsoft Office (Access, Excel, PowerPoint, Word, Outlook) and Google Drive apps (docs, sheets, slides and forms).
• Experience with electronic medical records and scheduling.
• Effective interpersonal, oral and written communication skills.
• Effective organizational skills, attention to detail; ability to manage high-volume workflows.
• Ability to collaborate and work successfully in a team environment.
• Ability to ensure compliance with established policies, procedures, and regulatory requirements.
• Knowledge of federally mandated policies.
• Ability to analyze administrative operations and implement process improvements.
• Experience in data collection from multiple sources.

Responsibilities

• Independently determine and modify intake and scheduling frameworks to ensure equitable access and regulatory alignment.
• Review, process, and verify financial and non-financial patient documentation and billing.
• Communicate department practices and procedures to patients and families with clarity and empathy.
• Administer and coordinate appointment scheduling using EMR systems and workflows.
• Input patient documentation and add correspondence into the electronic medical record.
• Analyze waitlist data and scheduling bottlenecks; generate regular reports; recommend adjustments.
• Handle sensitive information and follow HIPAA privacy rights where applicable.
• Evaluate non-routine access issues and determine escalation pathways.
• Optimize clinical workflow by managing provider schedules and throughput.

Skills

Interpersonal communication

Oral and written communication

Organizational skills

Attention to detail

Team collaboration

Policy compliance

Administrative problem solving

High-volume workflow management

Education

High school diploma or GED

Tools

Microsoft Windows

Microsoft Office (Access, Excel, PowerPoint, Word, Outlook)

Google Drive apps (docs, sheets, slides, forms)

Electronic medical records (EMR) systems

Job description

The University of Delaware Health system seeks a Patient Services Specialist to provide essential administrative and operational support across UD Health. You will handle intake, scheduling, billing coordination, and EMR input with high discretion.

Responsibilities include refining intake frameworks, identifying bottlenecks, and ensuring compliant patient service delivery with a focus on accuracy and empathy in communication.