Behavioral Health Operations & Scheduling Specialist

Socket.dev; Wilmington (DE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Compensation

Incentive Pay for Specific Roles

Generous Paid Time Off

Up to 6% Annual Retirement Match

Free Professional Development

Medical, Dental and Vision Insurance

Life and Long-term Disability

Job summary

Delaware Guidance Services in Wilmington, DE, is seeking an Operations Support Specialist to manage intake, scheduling, front desk activities, and medical records with a focus on confidentiality and HIPAA compliance.

You will greet clients, verify demographics and insurance, coordinate with clinicians, and support the team to keep appointments running smoothly in an office-based environment. This role emphasizes professionalism, accuracy, and compassionate service.

Qualifications

• High school diploma or GED plus related experience or training
• Ability to prioritize tasks and handle multiple assignments
• Ability to maintain confidentiality
• HIPAA privacy and security training may be required
• Demonstrated professionalism and strong communication skills

Responsibilities

• Assist with intake, scheduling, and appointment reminders.
• Manage front desk duties including check-in/out and collecting co-pays.
• Maintain medical records and ensure chart accuracy and retention.
• Verify demographics and insurance information; update in EMR.
• Coordinate communication between patients, families, and clinicians.

Skills

Communication skills

Multitasking

Confidentiality

Phone etiquette

Attention to detail

Education

High school diploma or GED

Job description

Delaware Guidance Services in Wilmington, DE, is seeking an Operations Support Specialist to manage intake, scheduling, front desk activities, and medical records with a focus on confidentiality and HIPAA compliance.

You will greet clients, verify demographics and insurance, coordinate with clinicians, and support the team to keep appointments running smoothly in an office-based environment. This role emphasizes professionalism, accuracy, and compassionate service.