Patient Services Coordinator: Front Office & Scheduling

Cq-Partners; City of Tonawanda (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

FSA

PTO

Paid Holidays

Job summary

Hearing Evaluation Services of Buffalo is seeking a motivated individual to manage the front office and represent the practice in Tonawanda, NY. Hours are Monday–Friday 9AM–5PM, with occasional 11AM–7PM shifts; travel to Williamsville, Orchard Park, and Amherst may be required.

Salary negotiable upon experience; benefits include Health, Dental, Vision, 401K, FSA, PTO and paid holidays. Ideal candidate has customer service experience and comfort with Microsoft Office.

Qualifications

• High School Diploma required, Associate's degree preferred.
• Background in customer service or retail.
• Must be computer literate in all Microsoft Office programs.
• Must be able to work well independently, as well as in a team setting.
• Excellent people and customer service skills.
• Ability to handle heavy phone work and provide top-notch service.
• Strong organizational skills.
• Excellent communication skills.
• Prior medical/healthcare office experience a plus.
• Independent worker, thinks on their feet.
• Ability to multi-task.

Responsibilities

• Handle patient calls and effectively manage schedule.
• Contact patients to confirm appointments.
• Track and report daily scheduling metrics.
• Effectively handle telephone inquiries.
• Greet patients immediately upon their arrival and provide excellent customer service.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Team player

Education

High School Diploma

Associate's degree preferred

Tools

Microsoft Office

Job description

Hearing Evaluation Services of Buffalo is seeking a motivated individual to manage the front office and represent the practice in Tonawanda, NY. Hours are Monday–Friday 9AM–5PM, with occasional 11AM–7PM shifts; travel to Williamsville, Orchard Park, and Amherst may be required.

Salary negotiable upon experience; benefits include Health, Dental, Vision, 401K, FSA, PTO and paid holidays. Ideal candidate has customer service experience and comfort with Microsoft Office.