Patient Care Coordinator

MLM Hearing, LLC; East Meadow (NY); On-site; USD 26,174 - 28,929; Full time

Job summary

MLM Hearing, LLC is looking for a Patient Care Coordinator to manage front office operations for our practices in Franklin Square and East Meadow, NY. In this full-time role, you will handle patient interactions, scheduling, and administrative tasks.

The position offers a compensation range of $19.00 - $21.00 per hour based on experience, with additional monthly bonuses. Ideal candidates will have extensive medical office management experience and strong interpersonal skills.

Qualifications

• Minimum of 10 years of medical office management experience required.
• Experience with front desk in the hearing industry is a plus.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet and screen patients to determine how best to support them.
• Manage scheduling, daily office tasks, and financial duties.
• Handle insurance verification and maintain patient records.

Skills

Strong computer skills

Excellent interpersonal skills

Excellent oral and written communication skills

Detail oriented

Strong customer service orientation

Education

High school diploma or equivalent (GED)

Job description

Overview

Step into a meaningful medical office role where every interaction matters!! Lead the Front Office Flow for Two Thriving Hearing Care Practices in Franklin Square and East Meadow, NY! The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice.

What You’ll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Punctual, reliable professionals
• Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It’s Rewarding

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Details

Job Type: Full Time, 32 hours a week, Monday - Friday, No Weekends

Location: Franklin Square 3 days a week and East Meadow 1 day a week. Must be able to travel to both locations.

Compensation: $19.00 - $21.00 an hour. Pay is commensurate with experience and qualifications. Monthly Bonus Opportunities.

Essential Duties and Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements

• A minimum of 10 years of medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Required Skills

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical experience required.

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.