Dental Front Desk & Patient Services Coordinator

Western New York Dental; Buffalo (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Western New York Dental is seeking a front desk team member to answer phones, schedule patients, collect co-payments, greet patients and perform record filing.

The ideal candidate has six months of similar experience, a High School Diploma or equivalent, and strong customer service skills. The role requires multi-tasking and basic dental terminology knowledge, with a focus on patient flow and professional conduct at the Buffalo clinic.

Qualifications

• Six months of similar job experience.
• Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
• High School Diploma or equivalent.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Phone etiquette

Scheduling

Customer service

Multi-tasking

Dental terminology

Record filing

Co-pay collection

Education

High School Diploma or equivalent

Job description

Western New York Dental is seeking a front desk team member to answer phones, schedule patients, collect co-payments, greet patients and perform record filing.

The ideal candidate has six months of similar experience, a High School Diploma or equivalent, and strong customer service skills. The role requires multi-tasking and basic dental terminology knowledge, with a focus on patient flow and professional conduct at the Buffalo clinic.